Dealer Support

Dealer Support Questions

Questions & Answers

How do I get started?

If you are interested in becoming an Indirect Dealer Agent, please complete the online registration form located on the Dealer Registration page.

Once we have received your registration submission, a member of our indirect sales team will contact to you. A login and password will be sent to the email provided. If you need more information or have questions, please use the Contact Us form.

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Are there any costs involved?

No, there are no fees involved.

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Which products are available to buy?

Your indirect sales representative will assist in providing pricing and product selection that will be available to you on the portal.

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Which payment types are accepted?

Credit card orders are always accepted, pending the approval of your card. Additionally, your indirect  sales representative may be able to assist you in setting up a line of credit with Xentris.  We do not accept debit cards.

·         Credit Card Payment (Mastercard, Visa, Discover, American Express)

·         Credit Account (Terms and conditions apply.)

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What is the return policy on your products?

Xentris Wireless accepts returns on new products that have never been opened and are in the original condition and packaging. Returns must be made within seven (7) days from the date the order is received. There will be a 20 percent restocking fee fr returns. Shipping cost for the return is the responsibility of the customer. Returns of defective products are not accepted. 

It is recommended that return shipments are shipped using a traceable shipping method as Xentris Wireless is not responsible for lost or damaged shipments.

Please use the 'Contact Us' form if you have questions regarding the return policy.

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Do you offer credit or terms?

In most cases, upon approval of a credit application, Xentris Wireless will offer credit terms to dealers. In some cases, however, corporate policy may override the ability of a dealer to purchase on credit terms. Before completing the credit application, contact your corporate office (if applicable) or use the 'Contact Us' form to inquire about such policies.

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